This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Knowledge search

BMC Knowledge Management's search module uses the BMC Remedy Full Text Search module to search on different knowledge sources using natural language, and to present a consolidated search result list. 

The knowledge search module provides a search mechanism that is typically much faster than the native database searching functionality for searching in long text fields. It also lets you search on AR System form attachments. 

Related topics

User-goals-and-features
Knowledge-Centered-Service-overview

BMC Knowledge Management's search module uses the BMC Remedy Full Text Search module to search on different knowledge sources using natural language, and to present a consolidated search result list.

The knowledge search module provides a search mechanism that is typically much faster than the native database searching functionality for searching in long text fields. It also lets you search on AR System form attachments.

Any AR form can be registered to BMC Knowledge Management as a searchable item. BMC Knowledge Management will go over the records in these forms, index them, and thus enable the application to search on these records.

The BMC Knowledge Management has the ability to filter the search results based on characteristics such as:

  • Company
  • Product and Operational Categories
  • Environment
  • Languages

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*