This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Viewing registration and indexing statuses

The Status column displays the registration or indexing status, and the Modified Date column displays the date and time that the status was previously modified. 

Related topics

Setting-up-and-going-live

To view the current status, you must click the Refresh. Statuses display in the following sequence:

  1. In Progress — Source is being registered or re-registered. This step is skipped when you rebuild an existing index.
  2. Indexing — Source is being indexed.
  3. Updating — Source is being updated.
  4. Any of the following final statuses, as appropriate:
  • Ready — Source is ready for use and the knowledge can be used. This means a knowledge article can be managed, created, searched on, and to which update requests can be added.
  • Failed — Registration failed. 
  • Sync—For external files. Registration is synchronizing between external files and the system.
  • Sync Failed — Synchronization failed between File System Path source and Knowledge Management. For more information, see Configuring-indexing-intervals
  • Update Failed — Source update failed.

 

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