This documentation supports the 21.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Viewing the log file

For details about the registration process and results, see the arjavaplugin.log file in the appropriate following location:

  • (Microsoft Windows) defined-directory\BMC Software\ARSystem\Arserver\Db
  • (UNIX) defined-directory/bmc/Arserver/Db

Related topics

Configuring-Knowledge-Management
Managing knowledge sources

To configure plugin log levels

To configure plugin log levels:

  1. Select one of the following log levels in the Plugin Log level field:
    • ALL — Has the lowest rank and is intended to turn on all logging.
    • DEBUG — Designates fine-grained informational events that are most useful to debug an application.
    • ERROR — Designates error events that might still allow the application to continue running.
    • FATAL — Designates very severe error events that will presumably lead the application to abort.
    • INFO — Designates informational messages that highlight the progress of the application at coarse-grained level; default value.
    • OFF — Has the highest rank and is intended to turn off logging.
    • WARN — Designates potentially harmful situations.

  2. Select Yes next to the workflows for which you are defining this log level, and click Save.

    You can also click Select All to select all the workflows, or Deselect All to clear all selections.

 

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