This documentation supports the 21.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Empty Knowledge form opens after search

If you open a knowledge article from a search results table and the following events happen, it means that the knowledge article was archived:

  • the Knowledge form is empty
  • you receive a message telling you that the knowledge article is not available,

Note

You cannot view archived knowledge articles. See also SW00478160.

 

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