This documentation supports the 21.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Submitting and viewing feedback

Feedback on an article enables users in your organization to decide if a retrieved article is useful for them. The more feedback that is available for an article, the easier it is for users to make that decision. Feedback can be submitted and viewed by all users that have permissions to see that article.

Related topics

Reviewing-and-improving-knowledge-articles
https://docs.bmc.com/docs/pages/createpage.action?spaceKey=kmMaster2&title=Using&linkCreation=true&fromPageId=966128756

To add feedback to an article

  1. Select the article to which you want to add feedback.
  2. Click the Details tab.
  3. Select the Feedback tab.
  4. Click Create.
  5. On the Feedback page, select a rating from the list and type your comments in the Feedback Details field.
  6. Click Submit.
     Your feedback is added to the knowledge article, and a notification is sent to all users who have the article on their watch list.

To view feedback for an article

  1. Select the article for which you want to view feedback.
  2. Click the Details tab.
  3. Select the Feedback tab.
  4. Select the feedback entry that you want to view and click View.
     You can choose whether to view feedback for all versions of the article or just for the current version. If you choose to view the feedback for all versions, click on the version column header to sort the feedback by version.

 

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