This documentation supports the 21.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Knowledge management roles

The Knowledge Management Approver role is the sole functional role that is provided by BMC Helix ITSM: Knowledge Management. The Knowledge Management Approver role enables you to receive approval requests for publishing, canceling, and retiring knowledge articles that you can approve or reject in Approval Central.

Related topics

Planning
Roles-and-permissions

This functional role is usually assigned to senior members of a support group, who possess a high level of technical knowledge.

Recommendation

Approvers should have the Knowledge Viewer, Knowledge User, or Knowledge Admin permission to be able to view knowledge articles before approving or rejecting them.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*