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This documentation supports the 21.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Customizing default review status names

Knowledge Management comes with default names for optional review statuses. The default names are:

  • Optional Review 1 — Content Review
  • Optional Review 2 – Proofreading

You can change the default review status names by using Knowledge Management configuration and form customization.

Related topics

Developing

Before you begin

  • You must have Knowledge Config permissions to perform this procedure.
  • The changes are performed in Developer Studio and the changes affect the Knowledge Management Flashboards and the Article Revisions table only.
  • You must be an AR System Administrator to perform this procedure. If you do not perform this procedure, the values for review statuses in the Flashboards and the Article Revisions table remain as default.

To modify the default review status names

To modify the default review status names:

  1. In the Application Administration Console, select Custom Configuration > Knowledge Management > Knowledge Management Status Configuration > Status Localization.
  2. Click Search.
  3. Select the record for which you want to modify the default review status names.
  4. Modify the text in the Article Status String field and click Save.
    The Article Status String field displays the translated value of the status mentioned in the Article Status field according to the language selected from the Language Field. For example, if the value in the Article Status field is set to In Progress and the Language field is set to es, the Article Status String displays the value as En curso.

To customize the default review status names

To customize the default review status names:

  1. Open Developer Studio.
  2. Open the RKM:KnowledgeArticleManager form.
  3. Select the language you want to display.
     For example, Display View for English; Display View-fr for French; Display View-ja for Japanese.
  4. Open the Selections attribute of the StatusSelectionField (302312185) field and change the Alias value for Optional Review 1 or Optional Review 2 to the name you want.
  5. Save the form and flush the IT Service Management cache.
  6. To refresh the browser cache, open an article and click Refresh (Internet Explorer) or Reload (Mozilla Firefox).

 

 

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BMC Helix ITSM: Knowledge Management 21.3