This documentation supports the 21.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Managing knowledge sources

As an application administrator (Knowledge Admin role), you can add, modify, and perform ad hoc re-indexing of knowledge sources.

Knowledge sources contain data that can be managed and searched from within Knowledge Managementafter they are registered. Only registered knowledge sources are recognized and used by Knowledge Management.

Registration helps Knowledge Admin users to add knowledge sources in addition to the following default knowledge sources:

  • Decision Tree
  • How To
  • Known Error
  • Problem Solution
  • Reference

Related topics

Configuring-Knowledge-Management
Converting-articles-from-external-file-formats

Manage Knowlege Sources.png


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*