Phased rollout This documentation supports the 21.05 version of BMC Helix ITSM: knowledge Management. To view an earlier version, select the version from the Product version menu.

Toggling knowledge source availability

The status of availability of a knowledge source also affects the status of indexing. If you disable a knowledge source, indexing is also disabled for that knowledge source.

Related topics

Configuring-Knowledge-Management

To switch the availability of knowledge source

Perform the following steps so that you can toggle the availability of a knowledge source:

  1. In the IT Home screen, click Knowledge Management > Knowledge Management Console.
  2. Under Functions, click Manage Knowledge Sources.
  3. In the Manage Knowledge Sources screen, select the knowledge source to switch and click Enable/Disable.
  4. Click OK.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*