Release notes and notices

Learn what’s new or changed for BMC Helix ITSM Insights 25.2, including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

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Downloading the installation files

Release notes and notices(BMC Helix ITSM documentation)

Release notes and notices

(BMC Helix IT Service Management Deployment documentation)

 

Date

Summary

Reference

June 3, 2025

Issues that were corrected by 25.2.00 and issues that remain open

Patch 1 is available for on-premises customers. 

25.2 enhancement and patches
May 27, 2025Issues that were corrected by 25.2.00 and issues that remain open25.2 enhancement and patches
April 15, 2025

Issues that were corrected by 25.2.00 and issues that remain open
Update available in 25.2:

  • Relate Proactive problem management cluster incidents to known errors in fewer steps

  • Download Proactive problem management clusters with job configuration for offline analysis

  • Track resolved and closed incidents in Real-time incident correlation clusters

  • Ability to set the character limit of each descriptive field for clustering.

  • Ability to hide Proactive problem management clusters based on the number of incidents they contain.

25.2 enhancement and patches

 

 

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