Identifying and correlating incidents that refer to the same issue
The primary goal of the incident management process, according to ITIL standards, is to restore normal service operation as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and service are maintained.
Action | Reference |
|---|---|
Analyze incoming incidents for similarity | |
View the emerging hotspots | |
Identify and track incidents that refer to same issue | |
Relate multiple incidents as duplicates | |
Create and share presets |
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