This documentation supports the 25.1 version of BMC Helix ITSM Insights, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

Setting up and going live

BMC Helix ITSM Insights uses NLP (Natural Language Processing) and AI clustering algorithms to deliver use cases such as proactive problem management and real-time incident correlation.

Related topics

Onboarding-overview

Roles and permissions
Using the tctl utility to manage tenants and services

The following diagram provides an overview of onboarding SaaS subscribers:

Onboarding and Activation.png

Request for BMC Helix ITSM Insights

If you are interested in obtaining a license for BMC Helix ITSM Insights, contact your BMC Account Manager. 

Onboard and activate

During this phase, the BMC SaaS Operations team configures your BMC Helix ITSM Insights solution. BMC provisions the required environments and configures basic customer-specific content. When activation activities are completed, BMC sends an email message to your technical contacts with login credentials and general information about accessing and using the services.

Use

After activation, problem coordinators and Service Desk managers can start using BMC Helix ITSM Insights to:

  • View Proactive problem management dashboard
  • Create recurring and on-demand jobs for the proactive problem management dashboard
  • Launch problem investigation seamlessly from BMC Helix ITSM Insights
  • View emerging hotspots by using the Real-time incident correlation dashboard
  • View resolution insights

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*