This documentation supports the 25.1 version of BMC Helix ITSM Insights, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM Insights 25.1, including new features, urgent issues, documentation updates, and fixes or patches.

Tip

To stay informed of changes to this list, place a watch on this page.

Related topics

Known-and-corrected-issues

Support-information

Downloading the installation files

Release notes and notices (BMC Helix ITSM documentation)

Release notes and notices (BMC Helix IT Service Management Deployment documentation)

 

Date

Summary

Reference

April 1, 2025Multiple issues correctedNot applicable
March 11, 2025Patch 1 for version 25.1 is available for On-premises customers.Not applicable

February 25, 2025

Multiple issues corrected

Not applicable

January 29, 2025

Issues that were corrected by 25.1.00 and issues that remain openUpdate available in 25.1:

  • Access context-specific resources in the self-help widget.
  • Group incidents of different language description based on semantic similarity.
  • Support Canadian English, and French languages in BMC Helix ITSM Insights user interface

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*