Release notes and notices

Patch 4 for version 23.3 is available for on-premises customers.

Issues that were corrected by 23.3.04 and issues that remain open

Update available in 23.3.04:

• Receive notifications for emerging major incidents in Real-time incident correlation clusters
• Use regular expressions in stop words to generate quality clusters for efficient problem investigation and incident analysis
• Ability to remove Personally Identifiable Information (PII) from Real-time incident correlation and Proactive problem management clusters
• Support for Canadian-French and Canadian-English in BMC Helix ITSM Insights

Patch 3 for version 23.3 is available for on-premises customers.

Issues that were corrected by 23.3.03 and issues that remain open

Update available in 23.3.03:

• Group clusters with multiple categorical fields for problem investigation
• Estimate the complexity of incidents in a proactive problem management cluster
• Efficiently identify critical clusters

Issues that were corrected by 23.3.02 and issues that remain open

Update available in 23.3.02:

• Access the in-app help from any screen
• Ability to select number of days as the lookback time period in Proactive problem management job settings

Patch 1 for version 23.3 is available for on-premises customers.

Issues that were corrected by 23.3.01 and issues that remain open

Update available in 23.3.01:

• Gainsights telemetry
• Export a list of incidents from Real-time incident correlation clusters for offline analysis
• Detect major incidents in the Proactive problem management clusters
• Search and relate an original incident that is not available within the Real-time incident correlation cluster

Issues that were corrected by 23.3.00 and issues that remain open

Update available in 23.3:

• Filter cluster based on quality in the Proactive problem management dashboard
• View the resolution summary of incident groups in a cluster
• Use presets to reuse your dashboard filter preferences
• View and track the number of jobs created by each user
• Share your Proactive Problem Management job configuration with other users
• Search and exclude values in advanced filter for fields with search menu
• Ability to support hierarchical groups