This documentation supports the 22.1 version of BMC Helix ITSM Insights.To view an earlier version, select the version from the Product version menu.

Release notes and notices


Learn what’s new or changed for BMC Helix ITSM Insights 22.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Date

Summary

Reference

April 17, 2024

August 11, 2023

Issues that were corrected by 22.1.07 and issues that remain open

Update available in 22.1 patch 7:

  • Additional option in Proactive problem management settings.
  • The Detailed description field is made optional in the Real-time incident correlation configuration. 

July 5, 2023

Patch 6 for version 22.1 is available for on-premises customers.

Not applicable

June 7, 2023

Enhancements available in the release:

  • Download clusters from Proactive problem management dashboard for offline analysis
  • Support for custom priority values while calculating the average priority.

March 24, 2023

Issues that were corrected by 22.1.05 and issues that remain open

Update available in 22.1 patch 5:

  • Search and relate problem investigations to incidents in fewer steps

January 13, 2023

Issues that were corrected by 22.1.04 and issues that remain open

Update available in 22.1 patch 4:

  • Exclude fields from proactive problem management jobs

November 2, 2022

Not applicable

October 10, 2022

Issues that were corrected by 22.1.02 and issues that remain open

Updates available in 22.1 patch 2:

  • Filter incidents within a cluster on the Real-time incident correlation dashboard
  • A cluster without any incidents relevant to you is not displayed.

September 2, 2022

Not applicable

July 29, 2022

Enhancements available in this release:

  • Automatic response to emails with relevant knowledge articles
  • Sort incident clusters by trend
  • Detect probable major incidents 
  • Search for a cluster on the Real-time incident correlation dashboard

 

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