This documentation supports the 21.3 version of BMC Helix ITSM Insights.To view an earlier version, select the version from the Product version menu.

Release notes and notices



Learn what’s new or changed for BMC Helix ITSM Insights 21.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics


Date

Summary

Reference

January 29, 2024

Patch 11 for version 21.3 is available for SaaS subscribers.

September 5, 2023

June 15, 2023

Update available in 21.3 patch 9:

  • Support for custom priority values while calculating the average priority.

December 20, 2022

Patch 7 for version 21.3 is available for SaaS subscribers.

Update available in 21.3 patch 7:

  • Exclude fields from proactive problem management jobs

December 1, 2022

Patch 6 for version 21.3 is available for on-premises customers.

September 2, 2022

Not applicable

August 1, 2022

Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Rollback deployment
  • Updates to Fluent Bit deployment
  • Enhancements to Support Assistant tool

May 23, 2022

March 23, 2022

January 5, 2022

Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.

November 19, 2021

Multiple usability improvements 

October 4, 2021

Enhancements available in this release:

  • Track the usage and value of BMC Helix ITSM Insights in BMC Helix Dashboards
  • Change the parent or remove parent relationship for incidents

 

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