Monitoring the progress of a change request
To view the progress of a change request
- Open the change request. The Change form provides information about the status, potential risks, and whether it is escalated.
The change form displays the details about who is assigned to the change request as the change coordinator. View the progress details of the change request by clicking the appropriate tab:
Tab
Description
Activity
The Activity tab is displayed when you open the change request. By Using this tab, you can:
- View information about each step in the process in the work information history area.
- View who is assigned to the change request as change manager.
- Review the current stage in the approval process for the change request, including the next approval phase.
Tasks
View the progress of the tasks associated with the change request.
Configuration items
View all the related CIs.
Related items
View all the related incidents, Infrastructure changes, Known errors, Problem investigations, Releases, and outages.
Document
View the related documents of type Business Justification, Requirements, Change Assessments, Potential Problems, Risk Assessments, and Backout Plans.
- Close the Change form.
To view a task associated with a change request
As a change agent, you must keep track of the change request to which you have been assigned, which includes monitoring tasks associated with the change request.
- Open the change request.
- Click the Tasks tab.
All of the tasks for that change request are listed.
To perform impact analysis and relating CIs and services
The Initiate Impact Analysis option is unavailable if the impact analysis is in progress. If you want to stop an impact analysis that is in progress, use the Abort option. The Abort option is available when the impact analysis is in progress.
After the impact analysis is completed, you can relate the impacted CIs to the change request or discard the results. Use the Discard option to discard the results.
- On the Progressive Web App screen, open an existing change request in the Ticket Console.
- From the More menu on the change request, click Initiate Impact Analysis.
In the Impacted CIs dialog box, the CIs found during the impact analysis are displayed in a list format with the most impacted services at the top, up to a total of 100 services and CIs. You can select individual services and CIs, or you can select all services or all CIs and relate them to the change request.
The Topology view displays the impact analysis results in a graphical format. The graph displays all CIs and services that are related to the change request at the top, as starting nodes. Impacted CIs and services at the end of the relationship chain are displayed along the bottom. You can use various display options to explore the impacted services and CIs. For example, you can zoom in and out, toggle to full screen mode, select filters and indicators, or manually drag CIs on the screen to optimize the view.
3. In the List view, individually select the impacted CIs or select all the CIs, and then click Relate.
4. On the confirmation message, click Yes.
5. After the impact analysis process is complete, the CIs and services are related and saved and are displayed on the Configuration Item tab in the change request.
Instructions for classic interfaces