Getting started

If you are new to the BMC Helix ITSM: Change Management, Release Management, or Task Management, read and perform getting started tasks to learn the end-to-end change management, release management, and task management processes and how to implement the changes in the most efficient manner.

 

Getting started for new users

Key concepts

User goals and features

Using this documentation

Getting started for new administrators

Setting up and going live

Architecture

Configuring change and release review

Getting started for user and functional roles

Change Management roles

Release Management roles and permissions

Getting started with Change Management

 Learning about Change Management

Accessing and navigating the Change tickets

Getting started with Release Management

Learning about Release Management 

Accessing and navigating the release requests

Getting started with Task Management

Learning about Task Management 

Task management system architecture

 

 

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