Implementation process overview
The goal of BMC Helix ITSM: Change Management is having a well-defined change control process. This process helps minimize the risk and maintain service availability while making IT related changes. That is why, getting the Change Management application up and running quickly in your organization is critical to your business’s success.
This topic outlines the best practice approach for implementing the out-of-the-box Change Management application.
Before you begin
Before planning for Change Management implementation, ensure that you meet the following requirements:
- You understand the change lifecycle; see Learning-about-Change-Management.
- You understand the roles and permissions in Change Management; see Roles-and-permissions-in-Change-Management.
- You understand the functional roles in Change Management; see Change-Management-roles.
- You understand the change control process flows; Change-control-process-flows.
- You understand the change request status values and transitions; see Stages-of-a-change-request.
- You understand the approval stages of a change request; see Approving-change-requests-in-the-Approval-stage
Implementing BMC Helix ITSM: Change Management
Task | Reference |
|---|---|
Assigning permission roles and functional roles | |
Configuring process flows and approvals | |
Configuring approval mappings | |
Configuring assignments | |
Configuring change rules | |
Configuring risk levels and factors | |
Configuring change prioritization |