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Information
This documentation supports the 23.3 version of BMC Helix Change Management.To view an earlier version, select the version from the Product version menu.

Troubleshooting change request issue

Warning

Important

Some of the features and enhancements in this topic are under controlled availability to select customers.

Issue Symptom

When you create a change request for an unavailable Time Segment, the following error is displayed:

 (ARERR 48098): Could not find an available Time Segment

Related topic

Requester field error

Resolution

Create an available Time Segment. For more information, see Managing-time-segment-availability-based-on-business-event-or-operational-category.

 

 

Issue symptom

When you click a change request in the calendar, the Cognitive risk assessment and Risk information service history panels are not visible.

Resolution

  • Verify that the ServiceOps-enablechgrisk CCS parameter is enabled.

  • Verify that the AIOps Situations feature is enabled in AIOps. For more details, see Enabling the AIOps features.

 

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BMC Helix ITSM: Change Management 23.3