This documentation supports the 23.3 version of BMC Helix Change Management.To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Change Management 23.3 including new features, urgent issues, documentation updates, and fixes or patches. 

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Known-and-corrected-issues

Support-informationBMC Helix ITSM release notes

Date

Summary

Reference

December 3, 2024

Patch 4 for version 23.3 is available for on-premises customers.

Not applicable

November 25, 2024

Issues that were corrected by 23.3 patch 4 and issues that remain open

Updates available in 23.3 patch 4:

  • Create related outages for the associated CIs directly from a change request
  • Search for multiple CIs with a comma-separated list
  • View AI-based risk assessment for your change requests

October 1, 20241

Patch 3 for version 23.3 is available for on-premises customers.

Not applicable

August 15, 2024

Issues that were corrected by 23.3 patch 3 and issues that remain open

Updates available in 23.3 patch 3:

  • Copy an existing release request into a new release request

May 29, 2024

Issues that were corrected by 23.3 patch 2 and issues that remain open

Updates available in 23.3 patch 2:

  • Progressive Web Application (PWA) screens for release
  • View AI-based risk assessment for change requests

March 22, 2024

Patch 1 for version 23.3 is available for on-premises customers.

Not applicable

March 8, 2024

Issues that were corrected by 23.3 patch 1 and issues that remain open

Updates available in 23.3 patch 1:

  • Department information displayed for filter suggestions
  • Display start and end dates of tickets in Calendar side bar

December 8, 2023

Enhancements available in 23.3:

  • Configurable ITSM calendar with a modern UI experience
  • Change in the appearance of Business Justification for rejection of change requests

1 The BMC Helix Service Management 23.3.03 on-premises release, which was generally available on October 1, has now transitioned to a controlled availability release. 

 

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