Related request types for Change Management and Release Management
In Mid Tier, the Relationships tab displays the relationships between the current change request to CIs and other modules in Change Management.
The following table displays a list of request types to which you can relate changes (or releases) and their available actions, along with their start and end dates. The list varies depending on the other BMC Helix ITSM applications you have installed with Change Management. Use these request types to define the relationships.
Request type | Actions | Relationship type | Start date | End date | Reference topic |
|---|---|---|---|---|---|
CI Unavailability (if Asset Management is installed) | Search—Opens the CI Unavailability Relationships Search form to search for an unavailable CI, and then relates it to the release. View—Opens the CI that is related to the release. Remove—Removes the CI from the relationship with the release; it does not delete the CI. | Related to | Scheduled Start Date Actual Start Date | Scheduled End Date Actual End Date | |
Configuration Item | Search—Opens the CI Relationships Search form to search for a CI, and then relates it to the change or release. View—Opens the CI that is related to the change or release. Remove—Removes the CI from the relationship with the change or release; it does not delete the CI. | Related to Upgrades Installs Repairs Removes Impacts Moves Changes | Not applicable | Not applicable | |
Project (if IT Business Management is installed) | View—Opens the Project summary form that displays the details of the Project to which the change is related. | Not applicable | Not applicable | Not applicable | Not applicable |
Incident (if Incident Management is installed) | Search—Opens the Incident Relationship Search form to search for an incident, and then relates it to the change or release. Create—Opens the Incident form in a New mode. View—Opens the incident that is related to the change or release. Remove—Removes the incident from the relationship with the change or release; it does not delete the incident. | Related to Caused Corrects | Reported Date | Responded Date | |
Infrastructure Change | Search—Opens the Change Relationship Search form to search for a change, and then relates it to the change or release. Create—Opens the Change form in a New mode. View—Opens the change that is related to the change or release. Remove—Removes the change from the relationship with the change or release; it does not delete the change. | Dependent Related to | Scheduled Start Date Actual Start Date | Scheduled End Date Actual End Date | |
Known Error (if Problem Management is installed) | Search—Opens the Known Error or Solution Search form to search for a known error, and then relates it to the change or release. Create—Opens the Known Error form in a New mode. View—Opens the known error that is related to the change or release. Remove—Removes the known error from the relationship with the change or release; it does not delete the known error. | Related to Initiated by | Problem Reported On Corrective Action Determined | Workaround Determined On Infrastructure Chg Initiated | |
LDAP Object | Search—Opens the LDAP Search form to search for an LDAP item, and then relates it to the change or release. View—Opens the LDAP item that is related to the change or release. Remove—Removes the LDAP item from the relationship with the change or release; it does not delete the LDAP item. | Not applicable | Not applicable | Not applicable | |
Problem Investigation (if Problem Management is installed) | Search—Opens the Problem Relationship Search form to search for a problem, and then relates it to the change or release. Create—Opens the Problem Investigation form in a New mode. View—Opens the problem that is related to the change or release. Remove—Removes the problem from the relationship with the change or release; it does not delete the problem. | Related to | Problem Reported On Known Error Created | Workaround Determined On Solution Created | |
Release | Search—Opens the Release Relationship Search form to search for a release request, and then relates it to the change or release. Create—Opens the Release form in a New mode. View—Opens the release request that is related to the change or release. Remove—Removes the release request from the relationship with the change or release; it does not delete the change or release. | Related to Member of | Scheduled Start Date Deployment Start Date | Scheduled End Date Deployment End Date | |
Software Library Item | Search—Opens the Software Library Item Search form to search for an Storage Location, and then relates it to the change or release. View—Opens the Storage Location that is related to the change or release. Remove—Removes the Storage Location from the relationship with the change or release; it does not delete the Storage Location. | Not applicable | Not applicable | Not applicable |