This documentation supports the 22.1 version of BMC Helix ITSM: Change Management.To view an earlier version, select the version from the Product version menu.

Implementing a change request using the Deployment Management console

The following business scenario explains the implementation of a change request using the Deployment Management console.

Scenario

Ajay, the Business Analyst, submits a request for enhancements required in BMC Helix ITSM. He then gathers information and generates a change request for implementing the change.

Workflow

The following diagram illustrates the lifecycle of a change request using Change Management and the Deployment Management console.

Important

  • In a controlled environment, the change request is directly promoted from the Development environment to the Production environment.
  • If any issues are found during validation in QA or Production environment, the package is sent back to the developer for correction in the Development environment, and the process is restarted.


Change_Management.png

 

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