Customizing the Change Management form

The CHG:Infrastructure Change Classic form is a self join of the CHG:Infrastructure Change form.

Before you begin

You must map the default values on the CHG:Infrastructure Change form to the active links workflow for these values to be displayed on the CHG:Infrastructure Change Classic form.

To customize the Change Management form

The default values on the CHG:Infrastructure Change Classic form are updated using the active links workflow to reflect the values defined in the CHG:Infrastructure Change form. The default values of new fields created on the CHG:Infrastructure Change form and then added to the CHG:Infrastructure Change Classic form do not display their default field values. The active links require a set of field action that queries the CHG:Infrastructure Change form and sets the field values to itself.

For additional information on workflows and active links, see the appropriate sections under Customization designs  in the BMC Helix ITSM documentation.