This documentation supports the 21.3 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the Product version menu.

Troubleshooting

Consult the following topics for information about troubleshooting the BMC Helix ITSM: Change Management products and components, for problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and collect diagnostic information.

Related topics

Support-information
Knowledge articles for Change Management


Troubleshooting integration issues

Troubleshooting approval issues

Troubleshooting service requests


Known issues

Error messages

Error messages

Diagnostics and logs

Collecting diagnostics in a zip file 

Working with logs 

 

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