This documentation supports the 21.3 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the Product version menu.

Configuring the Task Management System

As an administrator, you can configure the Task Management System (TMS) to work with Change Management, Incident Management, and  Problem Management.

You can also modify the existing configuration data when using TMS with other Service Management or third-party applications.

Related topics

Configuring-task-phases


Before you begin

Before you configure the Task Management System, make sure that the People and Company records are created. For more information, see Updating people information.


Process overview

Process

Description

As an administrator, configure LDAP with the Task ManagementSystem on the Action Request System.

Use the Phase Management Configuration form to group tasks into phases, based on status and status reason values that you configure for the parent application.

Configure task assignments based on company information, and product and operational categorization.

Use the Integration Configuration form to set up integrations with other custom applications that are not part of the BMC Helix ITSM, and which use TMS and specify general settings for integrating.

Use the Command Automation Interface to integrate with applications that can be used to carry out tasks automatically.

 

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