This documentation supports the 21.3 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the Product version menu.

Creating individual and group approvers

When a change request is configured and requires approval, you should review who the approvers are and, if appropriate, create additional approvers. The following rules apply:

  • You can add individuals or support groups as approvers.
  • Group approval requests are sent only to group members with the Infrastructure Change Approver role.
  • If an individual approver is needed, only people defined within the User form can be chosen as approvers.


Related topics

Default global approval processes for Change Management

Default global approval processes for Release Management

Defining-the-status-of-change-requests-using-the-Status-Flow-tab

To create individual and group approvers

  1. From the Application Administration Console, click the Custom Configuration tab.

    Tip

    You can also click Create People in the Standard Configuration tab.

  2. From the Application Settings list, select Foundation > People > People, and then click Open.
  3. In the People form, enter the user's required information.
  4. Define the user as a member of the Support Staff to include the user as a group approver.

    1. In the Login/Access Details tab, give the user the required Change Management permissions, for example, Infrastructure Change User.

      Important

      You must have the Infrastructure Change Viewer permission in Change Management to view change requests, but you must use Approval Central to approve them.

    2. In the Support Groups tab, give the user the Infrastructure Change Approver support role to include the user as a group approver.
    3. Add any other permissions as necessary.
  5. Save your changes.

For more information about creating mappings, see the following topics:

 

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