This documentation supports the 21.3 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the Product version menu.

Hiding the Categorization tab

You can control whether to hide the Categorization tab in the best practice view of the Change Request form. The tab appears by default.

If your organization does not use operational or product categorizations (which appear on the Categorization tab) when managing change requests, you can hide this tab. You can do this from the Application Administration console.

To hide the Tasks and the Categorization tabs

  1. Log in to the BMC Helix ITSM using an account that has Change Config permissions.
  2. From the IT Home page, open the Application Administration console.
  3. From the Custom Configuration tab, select Change Management > Advanced Options > Change Management Settings.
  4. On the Change Management Settings dialog box, click Show Settings.
  5. From the Show Change Categorization Tab menu, select No.

  6. Click Add/Modify Settings, and then click Close.

    Important

    If you have logged into the BMC Helix ITSM at the time that these changes are made, you must log out and then log back in to see the changes.

Tip

If this tab is hidden and you need to display it, reverse this procedure by selecting Yes in step 5.

 

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