This documentation supports the 21.3 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the Product version menu.

Managing inventory and their locations


If you have Asset Admin permissions, you can use the Manage Inventory dialog box to view inventory locations, relocate configuration items (CIs), and reserve and use CIs and bulk inventory items.


To search for CIs from the console

  1. From the Navigation pane of the console, select Functions > Manage CIs.
  2. From the CI Type list on the Manage CI Information window, select the type of CI and click Search.
  3. On the search form, provide information about the CI and click Search.
    To search for all available CIs, click Search without entering any information in the form.
  4. Select the CI from the search results displayed on the top of the page.
    The details of the selected CI are displayed in the CI form.


To view inventory locations

  1. From the Navigation pane of console, select Functions > Manage Inventory.
  2. Enter your search criteria in the Manage Inventory dialog box, and click Search.
    The table displays the results matching your search criteria.
  3. Select a CI or bulk inventory item from the table, and click View Location.
  4. In the Inventory Location form, view the CIs in the listed inventory.
  5. Click Close.


To relocate CIs

  1. From the Navigation pane of the console, select Functions > Manage Inventory.
  2. Search for inventory in the current location by using the Manage Inventory dialog box.
  3. Select the CI or bulk inventory item you want to relocate, and click Relocate CIs.
  4. For the location where you want to relocate the CI, specify search criteria, and click Search in the Search Inventory Locations dialog box.
  5. Select the location where you want to relocate your CI.
  6. In the Quantity field, enter the number of CIs you want to relocate.
  7. Click Relocate.


To reserve and use inventory

  1. From the Navigation pane of console, select Functions > Manage Inventory.
  2. From the CI Type menu in the Manage Inventory dialog box, select the CI or bulk inventory item that you want to reserve and use.
  3. Click Search.
  4. Click in the Transaction Qty column and enter the number of assets or bulk inventory items you want to use.

    ai-ci-transaction_61915_516.gif

  5. Click Reserve/Use Inventory.
    The number of CIs or bulk inventory items in the Qty in Stock column is reduced by the number that is reserved and used.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*