User goals and features
User | Goals and features |
|---|---|
User | Create and manage change requests. For more information, see Managing-change. Manage release requests. For more information, see Managing-release. Manage tasks. For more information, see Managing-tasks. |
Developer | Use web services to integrate external applications with BMC Helix ITSM: Change Management and Release Management. For more information, see Developing. |
Infrastructure Change Approver | Determine who to select as an approver when the approver has been defined as a member of the support group. Used by the approval process. |
Infrastructure Change Coordinator | Determine who can be assigned as the Change Coordinator for a given change request. Used by the Change Management application. |
Infrastructure Change Manager | Determine who can be assigned as the Change Manager for a given change request. Used by the Change Management application. |
Change Coordinator | Responsible to create, plan, implement, track, and close changes related to services that the support group is responsible for. |
Change Manager | Has a complete overview of the infrastructure and must know the details of what is to be changed. |
Task Implementer | Perform the tasks associated with a change request. This role can be a support staff member or a group. |