Using reports and flashboards

BMC Helix Dashboards is a SaaS service on the BMC Helix Portal that offers unified reporting and gives you a consolidated view of data from applications across your environment. You can easily create, export, and share interactive dashboards with users within or outside your environment.  BMC Helix Dashboards is a web-based report writer for technical and non-technical users. You can use BMC Helix Dashboards to create rich data visualization, interactive charts, and cross-application reports. BMC Helix Dashboards provides reports to quickly scan all the key metrics. Use dashboards, storyboards, out-of-the-box reports for BMC Helix ITSM applications, and report builder to build simple to complex analytical reports. To learn more, see BMC Helix Dashboards overview.

A flashboard is a real-time visual monitoring tool that shows you the state of your service operations, warns you about potential problems, and collects and shows trend data. KPI flashboards show how well various business processes are performing against the application key performance indicators (KPIs). ROI flashboards help you to determine the return on investment (ROI) that your organization achieves from the BMC Helix ITSM implementation.