Broadcasting a CI

In the Mid Tier interface, by using broadcast CI, you can send messages related to the CI to your entire organization, selected groups within the organization, and to external  customers. 

Related topics

Broadcasting messages

To broadcast a CI

  1. In Mid Tier, open a CI, as described in Searching for tickets, assets, resources, and people in BMC Helix ITSM.
  2. In the navigation pane, select Functions > Broadcast CI.
    The CI is broadcasted. If you define a broadcast message from a CI, a relationship is generated between the broadcast message and the CI.


 

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