Purchasing a laptop for a new employee

This use case describes how to purchase a new asset in the Mid Tier interface.

Scenario

Calbro Services ensures that new employees are fully functional on their first day of employment. Purchasing a laptop for a new employee is therefore a common task for the purchasing agent at Calbro Services. the purchasing agent must create a purchase requisition and place a purchase order (PO). When the PO is received, BMC Helix ITSM: Asset Management automatically generates a new CI and a change request.

The change coordinator can also create a new employee change request in which one of the tasks is providing a fully configured laptop to new employees on their first day at Calbro Services.

Benefit

The new employee does not have to wait for the issue of a new laptop.

Workflow

The following table describes the typical steps involved in purchasing an asset:

Console	User	Action	Reference
Purchasing console	Configuration administrator	Create a purchase requisition by using the change template. Add the item to the requistion and submit the requisition for approval.	Creating-purchase-requisitions
Approval Central	Approver	Select the purchase requisition and approve it.	Approving-holding-and-canceling-a-purchase-requisition
Purchasing console	Purchasing agent	Create the purchase order.	Managing-purchase-orders
Receiving console	Configuration administrator	Receive the laptop.	Receiving-and-returning-purchase-items
Asset Management console	Purchasing agent	Search for all computers with status set to Received. View the details of the laptop CI. Change the status to Deployed when the laptop is issued to employee.	Creating-and-updating-assets

Result

When an employee joins the company, the employee gets a new laptop on the first day.