Asset Management processes
You use the processes in BMC Helix ITSM: Asset Management to identify the assets that are used in the company, store the information about these assets, and process the information about these assets.
BMC Configuration Automation for Clients discovers CI types such as computer system, processor, operating system, and software product. BMC Helix Discovery discovers CI types, such as computer system, cluster, application, and business service.
In the Mid Tier interface, BMC Helix Discovery automates the process of populating BMC Helix CMDB. When the IT hardware and software are discovered, it creates CIs and relationships from the discovered data. For example, you can use BMC Client Management or BMC Helix Discovery to populate BMC Helix CMDB.
The following processes are used in BMC Helix ITSM: Asset Management to achieve these goals:
Process | Description |
|---|---|
The data is transferred from the discovery database to a dataset in BMC Helix CMDB. The data moves from the discovery database to the CMDB dataset where It is normalized and reconciled to the production dataset. | |
Normalization ensures that there are no duplicates or inconsistencies in naming conventions in the data in BMC Helix CMDB. | |
Discovered data is imported to BMC Helix CMDB in an import dataset specific to BMC Helix Discovery. Discovered data is reconciled from the import datasets into the production dataset, which is BMC.Asset. Reconciliation combines the data from multiple datasets into the production BMC.Asset dataset after which the data can be consumed by applications such as BMC Helix ITSM: Asset Management. | |
Asset managers can use the Software usage process to get visibility into usage information of the various software in the organization. |