Incorrect CIs are related to a software license certificate
In the Mid Tier interface, when License Engine runs, it relates incorrect CIs to a software license certificate.
Issue symptoms
- Categorization is too broad. Many CIs match the specified configuration.
- Connection questions are not answered correctly.
- The license type is not correctly configured. When creating a license type, an administrator specifies how the connection question and answers map to CIs in BMC CMDB. An error can result in incorrect CIs being related to the certificate.
Issue scope
Incorrect CIs are related to a software license certificate.
Resolution
The following table provides the issue symptoms and resolution:
Issue symptom | Resolution |
|---|---|
Categorization is too broad. Many CIs match the specified configuration. | View the license certificate as described in Reviewing-upgrading-and-updating-software-license-certificates. Make sure that the product name is specified. |
Connection questions are not answered correctly. | View the license certificate and verify the answers to the connection questions. For more information about connection questions, see Software-License-Management-overview. Connection questions must be answered correctly to connect the correct CI to the certificate. |
The license type is not correctly configured. While creating a license type, an administrator specifies how the connection question and answers map to CIs in BMC CMDB. An error in either the question or the answers can result in incorrect CIs being related to the certificate. | An administrator can examine the license type and also verify the connection question and answer as described in Software-License-Management-overview. |