Scheduling regular maintenance on a network printer

This use case describes how to schedule regular maintenance on a network printer in the Mid Tier interface.

Scenario

Calbro Services has a high-speed, high-volume network printer on each floor of its offices. These printers require maintenance every six months. The configuration administrator, Allen Allbrook, sets up a maintenance schedule for each of these printers. Allen selects a network printer maintenance change template, so that the appropriate change request is started when maintenance is scheduled. This is a pre-approved change, so no approval is required, and a technician performs the scheduled work.

Benefit

The maintenance process is managed smoothly with minimal manual intervention.

Workflow

The following table describes the typical actions that are taken to schedule regular maintenance on a network printer.

Console	User	Action	Reference
Asset Management console	Configuration administrator	Create a maintenance schedule by using the change template.	Creating-and-modifying-maintenance-and-audit-schedules
Change Management console	Technician	Open the change request. Relate an ad hoc task to the change request. Change the status of the request as appropriate.	Creating change requests in the Initiation and Recording stage
Asset Management console	Technician	Search for the network printer CI and change the status of the request to Completed.	Changing the status for a schedule

Result

The maintenance request is scheduled and the technician completes the request and updates the status of the request.