Investigating inaccurate CI data
This use case describes how to investigate inaccurate CI data in the Mid Tier interface.
Scenario
Allen Allbrook, a configuration administrator at Calbro Services, thinks that the data for a computer system might be inaccurate. He wants to view all the modifications that are done to this computer system.
Benefit
You can easily find and investigate the inaccurate data in BMC Helix ITSM: Asset Management.
Workflow
The following table describes the typical steps involved in investigating all historical records of a CI.
Console | User | Action | Reference |
|---|---|---|---|
Asset Management console | Allen | Search for the CI that has inaccurate data. | |
Asset Management console | Allen | From the CI form, view the BMC Atrium CMDB audit history |
Result
You can view all the historical transactions of the CI and investigate the inaccurate data.