This documentation supports the 25.1 version of BMC Helix ITSM Asset Management.To view an earlier version, select the version from the Product version menu.

Use cases

Consult the following use cases for information on how to achieve value with the  product in the  interface.


Related topics

User goals and features

Key concepts

Getting started

Use case

Business value

User

Products used

Managing assets and setting up required maintenance schedules for them.

  • Configuration administrator
  • Technician

, 

Automating purchase requisition for common hardware requirements.

  • Configuration administrator
  • Approver
  • Purchasing agent
  • Change coordinator
  • Task implementer

, 

Ensuring complete and accurate information about the organization's assets.

Asset Manager

Reducing the impact of asset changes to business services.

  • Change coordinator
  • Configuration administrator
  • Task implementer

Making sure that the asset is available for use to the user of the organization

  • Configuration administrator
  • Contract manager
  • Service Catalog Manager

, , 

Monitoring the usage of the software assets

Contract Admin

 

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