Setting the priority of a CI unavailability record

In the Mid Tier interface, configure the priority of a CI unavailability record based on the unavailability class (Incident or Change) and type (scheduled or unscheduled).

To configure unavailability priority

1. In Mid Tier, in Application Administration Console, click the Custom Configuration tab.
2. From the Application Settings list, select Asset Management > Advanced Options > Unavailability Priority, and then click Open.
3. On the Configure CI Unavailability Priority form, from the Unavailability Class list, select Incident or Change.
4. Select the unavailability type for which you are configuring the unavailability priority from the following options:
   • Scheduled Full — Indicates plans to take a CI out of service, typically during a scheduled change.
   • Scheduled Partial — Indicates plans to change the CI, but not to take it out of service. The CI performance will suffer some degradation during the duration of the change.
   • Unscheduled Full — Indicates the CI is experiencing a complete service outage that was not planned.
   • Unscheduled Partial — Indicates the CI is experiencing a service degradation that was not planned.
5. From the Priority list, select a priority.
6. For Status, select Enabled.
7. Click Save.