This documentation supports the 25.1 version of BMC Helix ITSM Asset Management.To view an earlier version, select the version from the Product version menu.

Automatically setting unavailability status based on CI status

In the Mid Tier interface, you configure whether a CI is available or unavailable, depending on its status. For example, if a CI is being assembled, you might want to configure it to be down while it is in production. You must have a Fixed Action Request System license to update the CI unavailability status.

To configure the unavailability status for a CI

  1. In Mid Tier, in Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Asset Management > Advanced Options > CI Unavailability Status, and then click Open.
    The Configure CI Outage form appears.
  3. From the CI Status list, select the CI status for which you want to configure unavailability.
  4. From the Outage Definition list, select Down or Up.

  5. Click Add.

    Tip

    You can click Select From Existing Definition to select a previously defined unavailability status from the list displayed.

 

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