Releasing, viewing, and reserving licenses

In the Mid Tier interface of BMC Helix ITSM: Asset Management, you can reserve licenses.  To ensure that your organization has enough licenses that are not out of compliance, you reserve the licenses. By reserving licenses you reserve a specific number of licenses for use in the future. For example, if your organization has 10 Microsoft Visio licenses and you have installed Microsoft Visio on 3 devices. The 7 Microsoft Visio licenses are available. If you know that Microsoft Visio will be installed on 2 more devices, you can reserve 2 of these licenses and now you will have 5 more licenses available for consumption.

When you release the licenses, they are available for consumption again. For example, if you are consuming 5 Microsoft Visio licenses and you uninstall Microsoft Visio from the 2 devices, you can release 2 licenses from these devices, and as a result, these licenses are available for consumption. 

The following BMC license types support releasing and reserving licenses:

• Per Instance
• Per Copy
• Site
• Enterprise
• Per Server

To reserve licenses

1. In Mid Tier, in SAM Console, open a certificate from the Certificates table.
2. In the License Certificate Information dialog, choose Functions > Reservation Details.
   The Manage Reservation dialog box shows the currently reserved licenses for the selected license certificate.
3. Click the Reserve bar.
   • If the Group Status of the certificate is No Group, a table lists only the certificates. 
     
   • If the Group Status of the certificate is Master Certificate, therefore grouped, the table displays the Master Certificate on the top and the child certificates below. You can view the number of licenses purchased, deployed, and reserved. You can also view the products that each license certificate has been purchased for. 
     
     
4. From the Number of Licenses list, select the licenses, and click Reserve. 
   A message indicates the number of licenses you have selected will be reserved from this reservation request.
5. Click OK.
   The Reserved column in the table is updated to reflect the number of licenses reserved.
6. Click Close to return to the License Certificate Information dialog.
7. On the License Certificate Information dialog, click Save.
   The Number reserved field is updated with the number of licenses you have reserved.

To view the reserved licenses

1. In Mid Tier, in SAM Console, open a certificate from the Certificates table.
2. On the License Certificate Information dialog, choose Functions > Reservation Details.
   The Manage Reservation dialog box shows the currently reserved licenses for the selected license certificate.
3. Select a license and click View.
   The License Certificate Information dialog displays details about the license.
   If the request to reserve this license originated from an Incident Service Desk request, the Incident Request Information dialog is displayed. BMC Helix ITSM: Asset Management supports Service Requests, Incidents, Infrastructure Changes, and Work Orders for reserving licenses.
4. Click Close to return to the License Certificate Information dialog.

To release reserved licenses

1. In Mid Tier, in SAM Console, open a certificate from the Certificates table.
2. In the License Certificate Information dialog, choose Functions > Reservation Details.
   The Manage Reservation dialog box shows the current license reservations for the selected license certificate. By default, all licenses with a Reserved status are displayed.
   
3. From the Status of Reservation list, choose to view released, pending, or canceled licenses.
4. In the Release Quantity column, enter the number of licenses that you want to release.
5. Click Release.
   A message appears indicating that the number of licenses you have selected will be released from this reservation request.

6. Click OK.
   The Number Reserved column in the table is updated to reflect the number of licenses released.

   Important

   If you do not have the permissions to release licenses, the Release button does not appear.

7. Click Close to return to the License Certificate Information dialog.
8. In the License Certificate Information dialog, click Save.
   The Number reserved field is updated to show the number of licenses you released.