This documentation supports the 23.3 version of BMC Helix ITSM Asset Management.To view an earlier version, select the version from the Product version menu.

Viewing CI audits

You can view an audit trail of each asset in BMC Helix ITSM: Asset Management. Through the Audit log, you can track asset information such as lifecycle status, financial, and usage information.

Audit logs display field and notification audits related to a CI. Entries in the audit log are generated to track the modification when:

  • Certain fields are changed
  • CI status is changed
  • System notifications are sent

The login ID of the individual making the change appears next to the audit log entry.

Information about the configuration of the Asset is retained in the CMDB's Class Audit Log.

Related topics

Auditing your assets (BMC Communities blog)

Auditing changes to CIs

Enabling audits for classes and attributes

To view the Audit log information

  1. In the Asset Console, open the asset for which you want to view the Audit log.
  2. Click More and select Logs.2024-04-23_11-23-28.png
  3. The Lifecycle audit tab is displayed by default. Click Notification log to view the notification logs for the asset.image-2024-4-2_12-58-5.png

    image-2024-4-2_13-1-21.png


If you do not see the audit log, make sure that the value for the arsystem.pwa_enable_auditlog CCS parameter in the global settings (*) of arsystem.bmc.arsys.itsm component is set to true.


Instructions for classic interfaces

View instructions for Mid Tier

Important

  • You cannot view a CI audit unless auditing has been enabled on the BMC.CORE:BMC_BaseElement and other specific attributes. For more information, see Auditing changes to CIs.
  • If auditing is enabled in the AST:Attributes form, you can view the status and status reason for field value changes.

Before you begin

To enable audits, see Configuring auditing.

To view audits of a CI

  1. In Mid Tier, open a CI, as described in Searching for tickets, assets, resources, and people in BMC Helix ITSM.
  2. In the navigation pane, select Functions > Lifecycle Audits.
    The Lifecycle Audits dialog box is displayed. You can view form audits or notification audits.

To view field changes on forms

  1. In Mid Tier, in the Lifecycle Audits dialog box, click the Form Audits tab.
  2. Select an audit type from the list.
  3. Select an audit row.
    The New Field Value area displays field changes for the CI.

To view notification audits

  1. In Mid Tier, in the Lifecycle Audits dialog box, click the Notification Audit tab.
    The audit trail displays all the notifications that were generated for the CI.
  2. Select a notification audit entry, and click View.


To view a BMC CMDB audit of a CI

The BMC Atrium CMDB audit shows information about a selected CI, as stored in  BMC Helix CMDB. The audit includes the date that the CI was created, the user ID of the creator, the date it was last modified, and so on.

  1. In  Mid Tier, open a CI, as described in Searching for tickets, assets, resources, and people in BMC Helix ITSM.
  2. In the navigation pane, select Functions > CMDB Audits.
    The data you view in the CI Audit table depends on how the CMDB:DefaultAuditLog form is configured. 



 

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