Use cases

Consult the following use cases for information on how to achieve value with the BMC Helix ITSM: Asset Management product in the Mid Tier interface.

Related topics

Use case	Business value	User	Products used
Scheduling-regular-maintenance-on-a-network-printer	Managing assets and setting up required maintenance schedules for them.	Configuration administrator Technician	BMC Helix ITSM: Asset Management, BMC Helix ITSM: Change Management
Purchasing-a-laptop-for-a-new-employee	Automating purchase requisition for common hardware requirements.	Configuration administrator Approver Purchasing agent Change coordinator Task implementer	BMC Helix ITSM: Asset Management, BMC Helix ITSM: Change Management
Investigating-inaccurate-CI-data	Ensuring complete and accurate information about the organization's assets.	Asset Manager	BMC Helix ITSM: Asset Management
Preventing-scheduled-changes-to-CIs-from-impacting-business-services	Reducing the impact of asset changes to business services.	Change coordinator Configuration administrator Task implementer	BMC Helix ITSM: Asset Management
Service Asset lifecycle	Making sure that the asset is available for use to the user of the organization	Configuration administrator Contract manager Service Catalog Manager	BMC Helix ITSM: Asset Management, BMC Helix ITSM: Change Management, BMC Service Request Management
Setting-up-the-software-contracts-and-certificates	Monitoring the usage of the software assets	Contract Admin	BMC Helix ITSM: Asset Management

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