Viewing and printing process messages

If BMC Helix ITSM: Asset Management encounters any potential problems when you generate charge-back information, the Charge Back Status dialog box displays a process message. A process message alerts you to information that might need attention, but it does not necessarily indicate an error. If you make changes to costs or cost centers for past time periods, or if you delete cost entries, process messages appear.

For example, if you generated an invoice last month to bill a department for a $100 purchase. After you closed the current period, you discovered that the actual cost was $1,000. You then modified the information in the Costs dialog box by changing the incurred date and the cost. After that, you generated a new invoice for the current period, and sent it to the department to get reimbursed for the rest of the cost.

When you generated the new invoice, you would see a process message indicating that you modified an entry from a past period. You can disregard this process message because it does not indicate an error. In this case, you intended to change costs from a previous period.

You can use the Cost Management Reports dialog box to view and print any available process messages.

Before you begin

In the Cost Management Reports dialog box, if you have not yet generated charge-back entries for the current period, follow the procedure Managing-charge-backs.
A status entry in the Process Log table beginning with Done indicates process messages. A message might also appear in the Process Message column.

To view and print process messages

1. On the Asset Management console, from the navigation pane, select Functions > Manage Costs.
2. In the Manage Costs form, click Reports.
3. Select a company.
4. In the Process Log table, Select an item to print.
5. Click View Process Messages.
   The Process Status Messages dialog box appears. 
6. To print a report of the process messages, click Print Process Messages.
7. For each of the fields in this form, select the value that you want to change in the list, and then type the new value. You must complete each field, or the report is not generated.
   • To change the title of the report, select Report Title and specify a value in the Value field.
   • To add a subtitle, select Report Subtitle and specify a value in the Value  field.
8. Click OK.
9. Select an option for the report:
   • To print the report, click the printer icon at the top of the window.
   • To export the report to another format, click the envelope icon at the top of the window. Then select a format for the data and a destination for the file and click OK.