This documentation supports the 21.3 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the Product version menu.

Viewing CI audits

BMC Helix ITSM: Asset Management has the following types of CI audits:

  • Notification audits, which provide a log of notifications sent for a CI.
  • BMC Atrium CMDB audits, which displays information about the creation and modification of a CI.

Audit logs display field and notification audits related to a CI. Entries in the audit log are generated to track the modification when:

  • Certain fields are changed
  • CI status is changed
  • System notifications are sent

The logon ID of the individual making the change appears next to the audit log entry.

Related topic

Auditing your assets (BMC Communities blog)

Auditing changes to CIs

Enabling audits for classes and attributes

Important

  • You cannot view a CI audit unless auditing has been enabled on the BMC.CORE:BMC_BaseElement and other specific attributes. For more information, see Auditing changes to CIs.
  • If auditing is enabled in the AST:Attributes form, you can view the status and status reason for field value changes.

Before you begin

To enable audits, see Configuring auditing

To view audits of a CI

  1. Open a CI, as described in Searching for records in the application consoles.
  2. From the navigation pane, choose Functions > Lifecycle Audits.
    The Lifecycle Audits dialog box is displayed. You can view form audits or notification audits.

To view field changes on forms

  1. In the Lifecycle Audits dialog box, click the Form Audits tab.
  2. Select an audit type from the list.
  3. Select an audit row.
    The New Field Value area displays field changes for the CI.

To view notification audits

  1. In the Lifecycle Audits dialog box, click the Notification Audit tab.
    The audit trail displays all the notifications that were generated for the CI.
  2. Select a notification audit entry, and click View.


To view a BMC CMDB audit of a CI

The BMC Atrium CMDB audit shows information about a selected CI, as stored in  BMC Helix CMDB. The audit includes the date that the CI was created, the user ID of the creator, the date it was last modified, and so on.

Do the following steps:

  1. Open a CI, as described in Searching for records in the application consoles.
  2. In the navigation pane, select Functions > CMDB Audits.
    The data you view in the CI Audit table depends on how the CMDB:DefaultAuditLog form is configured. 

 

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