Creating users with drift management permissions

If you have Change Management, Incident Management or any other BMC Helix ITSM applications  installed, create drift management users in the People form through Application Administration Console.

If you do not have Change Management or Incident Management installed, create drift management users in the User form. 

To create a user in the People form

The application administrator must have an AR System license. You can log in as appadmin to define the application administrator.

1. On the Mid Tier, select Administrator Console > Application Administration Console.
   
2. On the Standard Configuration tab, select the appropriate company and click the Create link in Step 4 People.
   
3. In the People form, enter all the required information.
   
4. Depending on the user's role in the company, specify the license type.
5. In the Login/Access Details section, perform the following steps:
   
   1. In Access Restriction > Unrestricted Access field, select Yes.
      
   2. In the Application Permission area, click Update Permission Groups.
      The Permission Group dialog box appears.
      
   3. In the Permission Group field, select appropriate permission group to which this user should belong.
   4. Select a license type.
   5. Click Add/Modify for each permission group, as needed.
      For example, the Incident Master role requires that you assign that person to the Incident Master group.
6. To enable the user to create change requests, add the user to the Change Master or Change User permission group.
7. To enable the user to create incident requests, add the user to the Incident Master or Incident User permission group.
8. Click Close.

For more information about the People form, see the Configuring after installation in BMC Helix ITSM online documentation.

To create a user in the User form

1. Log in to Mid Tier as an administrator.
2. Open the Users form from the following location:
   AR System Administration > AR System Administration Console > Application > Users / Groups / Roles > Users.
3. To create a new record, select New request. 
4. Enter the required information. 
   
5. Depending on the user's role in the company, specify the appropriate license type.
6. From the Group List field, map the user's group to the appropriate role.
   For example, the Drift Master role requires that you assign that person to the Drift Master group. This user can also be assigned to other groups.

7. Save your changes.

   Important

   An error message is displayed if you exceed the license limit for the number of users you add. To resolve the error, reassign existing licenses or contact BMC for additional licenses.

For more information about the User form, see the User-forms in AR System online documentation.

For more information about AR System application roles and computed groups, see the Administering in AR System online documentation.