Skip to Content
Unsupported content This version of the product has reached the end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

Accessing BMC Helix CMDB

As a configuration manager, the CMDB Portal, the user interface of BMC Helix CMDB, provides you a centralized platform for managing and configuring your CMDB components, offering comprehensive control and visibility over your configuration data.

Use this interface to perform the following activities:

  • Monitor the health of CIs and define health criteria
  • Oversee normalization and reconciliation jobs
  • Manage datasets and data sources
  • Manage the classes and attributes and set up logging

Before you begin

Your administrator must provide you with AR System administrator permissions as described in Configuring-the-URL-to-access-CMDB-Portal-through-Mid-Tier for you to access the CMDB Portal. 

Additionally, understand the permissions model for accessing 

To access CMDB Portal by using a URL

  1. Enter the URL provided by your administrator in your browser. 
    Your administrator would have configured a URL of the following type: 
    http://<aRServer>:<jettyPort>/cmdb/index.html or https://<ARServer>:<jettyPort>/cmdb/index.html, where the Jetty port is typically 8008.
  2. Log in with your credentials.

To access CMDB Portal from Mid Tier

  1. Log in to Mid Tier with your credentials.
  2. In the Applications  pane, click  Atrium Core  and then click  Configuration Manager Dashboard .
    233_Atrium Core_CMDB.png
    The login screen for CMDB Portal is displayed if you are not using BMC Helix Single Sign-On .

3. Enter your CMDB credentials and sign in. 

BMC Helix CMDB components

You can access these components from CMDB Portal > Atrium Core.

From the list of components, select the component that you want to access, as shown in the following image:

233_Atrium core tab.png

Make sure that you have the following permissions to access the required components in CMDB.

CMDB components

Configuration Manager

Data Publisher

CMDB user

Simulate Impact

✅️

✅️

❌️

Product Catalog

✅️

❌️

❌️


Warning

Important

The Atrium Core tab is available only if the default webpath is configured. To learn more about configuring the default webpath, see Configuring-the-default-web-path-of-the-Mid-Tier-server-in-AR-System-Administration-Console.

Accessing CMDB Portal with limited functionality

When the platform-fts-0 pod that handles all administrative requests is down, CMDB Portal is available in read-only mode. You can still access CMDB Portal to view the following functionalities:

  • Dashboard
  • List of jobs in Atrium Integrator, Normalization, and Reconciliation job consoles

However, you cannot perform the following functions: 

  • Create or modify instances in CMDB such as CIs, classes, and attributes.
  • Create or run Atrium Integrator, normalization, and reconciliation jobs.

The functionality is restored to normal after the platform-fts-0 pod is available again.

Additional insights from BMC Helix Dashboards

Log in to BMC Helix Dashboards from BMC Helix Portal. For more information about BMC Helix Portal, see BMC Helix Portal

View the distribution of CIs across datasets, classes, and types, and view the CMDB data quality metrics in the Configuration Management dashboards in BMC Helix Dashboards. 

Enh_BHD_CMDB Overview.png

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix CMDB 25.2