AR System server logs

To troubleshoot certain errors in the BMC Helix CMDB, as an Administrator, you might have to see the AR System server for error logs, such as arerror.log and arapi.log. The arerror.log file records all AR System server error messages, such as notifying you that AR System server stopped responding, and so on. The arapi.log file logs all AR System API calls that are run on the server. 

Log location

The arerror.log and arapi.log files are located by default in the <AR System installation directory>/db subdirectory of your AR System server installation directory.

If you enable the Filter and SQL logging options, the log files are created under <AR System installation directory>/db.


Note

BMC Helix CMDB writes errors to the arerror.log file in the following circumstances:

  • If the RPC program was not registered when making a BMC Helix CMDB API call from a BMC Helix CMDB client. This error occurs because the AR System server did not load the CMDB Engine library.
  • If the OBJSTR:Class form that holds BMC Helix CMDB metadata is not available on the server, the CMDB Engine library fails to load. For example, ARERR 9755 or ARERR 30

For more information about these AR System server log files, see Excerpt named ars_troubleshooting was not found in document xwiki:Service-Management.IT-Service-Management.BMC-Helix-CMDB.ac252._inclusionsLibrary_ac._ac_NW_LinksLibrary.WebHome. in the Action Request System online documentation.

 

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