Product overview
Watch the following video (1:40) to understand the core capabilities of BMC Helix CMDB:
Success stories
The organization | The story | References |
|---|---|---|
The configuration manager team at a Fortune 500 company tracks their essential services in real time.
| The biggest challenge faced by the configuration manager at a Fortune 500 company is to be able to track thousands of assets and services while making sure they monitor the health of all these assets and services. Every day, a large number of assets, such as hardware and software, undergo various changes from installation to decommissioning. Understanding how these changes impact critical services is a constant challenge. The configuration manager team uses the data from the CMDB dashboard widget that shows the health of the services. This way they can conduct real-time monitoring of all their services. | |
The configuration manager team at a multinational IT solutions company improves the accuracy of their database while making sure their configuration management database has data from all sources. | One of the challenges the configuration manager team faced was to import data from all kinds sources bringing in information about the assets or configuration items (CIs) in the IT infrastructure. The configuration manager team has set up the BMC Helix CMDB to be able to import data from all sources such as third-party discovery solutions, spreadsheets, and also BMC Helix Discovery. |
Product features and capabilities
The following diagram illustrates the key features and capabilities of the product at a glance:
|
|---|
Perform impact simulations to assess the impact of changes on the business service. Change managers can also use the Impact Simulator to generate simulation reports for audit or compliance purposes. To learn more see, Impact-simulation. |
Simulate impact |
|---|
Manage data efficiently by linking to external repositories instead of storing all information directly in the CMDB. The federated data can be additional information not critical to the configuration management. To learn more see, Federated-data. |
Federate data
|
|---|
BMC Helix CMDBprovides open access to data with the following capabilities:
For details, see Developing and Maintaining-data-integrity-in-BMC-Helix-CMDB. |
Access data in multiple ways
|
|---|
BMC Helix CMDB supports the extension of the data model to meet business requirements through the use of the class manager. To learn more see, Modifying-the-data-model-by-using-Class-Manager. |
Extend the data model |
|---|
By using normalization and reconciliation, BMC Helix CMDB ensures that your production dataset serves as a single source of truth, which can act as a reference point for all other ITSM applications. To learn more see, Normalization and Reconciliation. |
Validate the data |
|---|
BMC Helix CMDB supports logical grouping of data into datasets that ensure alignment with real-world infrastructure. Create intended and actual datasets that you can compare and identify discrepancies. To learn more see, Datasets-to-partition-data. |
Partition data
User roles
The following user roles are available out of the box for BMC Helix CMDB. Click the link for each role to know more:
Roles and main responsibilities | Where to go | |
|---|---|---|
|
| |
| ||
| ||
| ||
