Onboarding overview

 

The SaaS onboarding process starts after BMC processes your order and you receive the order confirmation email. The following diagram illustrates the initial phases of onboarding:

Place order, receive activation email, complete activatio, receive access to Support Central, and receive activation credentials

Related topics

Product-overview

Setting-up-and-going-liveBMC Helix Orientation Checklist

Training and certifications

BMC Helix CMDB 22.x: Fundamentals Administering - Part 1 (WBT)BMC Helix CMDB 22.x: Fundamentals Administering - Part 2 (ASP)

Know your onboarding team

Depending on your subscription,  you might be assigned team members in addition to your Account Manager. To find your teams:

  1. Go to https://support.bmc.com and log in.
  2. Select My Support > My BMC Team.
  3. To see your BMC team contacts for a specific department, such as Customer Success or Education services, select the corresponding tab.

Important: 
Members of your team who work with you for a short duration might not be listed.

Activate your SaaS subscription

After you receive your order confirmation, in the email, click Get Started and follow the instructions to activate your subscription. 

Activation.png

 

Set up your application

BMC Global Services, a trusted partner, or your development staff configures the application to meet your business needs. If you are configuring the application, see Setting-up-and-going-live.

If you are migrating from an on-premises deployment, see Migration process for Remedy on-premises to BMC Helix Innovation Suite Cloud.

 

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